A great read is “Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results” by Judith E. Glaser https://www.amazon.com/dp/1937134679/
She has a great summary model to use at the end of a meeting; where each person shares (if they choose)
What did you L.E.A.R.N?
L = Like: what did you like most about this meeting?
E = Excite: what excited you the most?
A = Anxiety” what created the greatest anxiety?
R = Reward: what can we celebrate about the way we handled the meeting? (Or other “Rs” (reframe, redirect, restore)
N = Need: what are the steps your need to take to stay on track?
The key to success in life and business is to become a master at Conversational Intelligence. It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so you can understand and apply it in your everyday life.
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